Outside options
You already have an attorney or class-action counsel
Keep communications consistent with your existing legal strategy.
What to do, in order
- Send your lawyer the new decision, offer, closure notice or BBB referral. Ask whether you should communicate directly with GM or through counsel.
- Continue documenting symptoms, repair visits and expenses. Share new evidence promptly.
- Ask counsel how individual claims, arbitration, class membership, opt-out dates and settlements may interact. A news report is not proof you are represented or covered.
- Route releases and substantive negotiations through your attorney’s instructions.
What you can say
“I will forward this proposal to my attorney. Please provide the complete written terms and identify any response deadline.”
What to watch for
Do not withdraw a claim, accept a release or enter another proceeding without checking its effect with your lawyer.
Your next step
Use the attorney handoff template.
Sources and scope · Reviewed October 8, 2026. Practical scripts and sequencing are editorial suggestions, not GM policy.
Find your state attorney general ↗BBB AUTO LINE process and rules ↗See source notes and limitations →These steps are suggested consumer practices. Follow case-specific instructions, state requirements and your attorney’s advice when they apply.